Privacy Policy

Privacy Policy Last updated: 29/04/2026

This Privacy Policy describes how Langerhans Pharmacy ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.langerhanspharmacy.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law. We encourage you to review this Privacy Policy periodically.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Basic contact details including your name, address, phone number, and email address.
• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and security questions.
• Shopping information including the items you view, add to your cart, or add to your wishlist.
• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties, nor are we responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

AI-Powered Features — Virtual Try-On and Conversation Assistant

We offer AI-powered features on our Site, including an AI Virtual Try-On ("VTO") tool and an AI Conversation Assistant. The following describes how we collect and use information in connection with these features.

AI Virtual Try-On

When you use the Virtual Try-On feature, you voluntarily upload a photograph of yourself. By uploading your photo, you acknowledge and agree that:

• Your uploaded photo is transmitted to our third-party AI processing partner, solely for the purpose of generating a virtual try-on result.
• Your photo and the generated try-on images are retained by us for up to 60 days from the date of upload.
• This image data may be used internally to train, evaluate, and improve the accuracy and performance of the Virtual Try-On model.
• After 60 days, your images are permanently deleted from our systems.
• We do not use your photos for any purpose unrelated to the Virtual Try-On feature or model improvement, and we do not sell your photos to third parties.

You may request deletion of your images at any time before the 60-day period expires by contacting us at the details provided at the end of this Policy.

AI Conversation Assistant

When you interact with our AI Conversation Assistant on the Site, the content of your conversations is collected and stored. By using the Conversation Assistant, you acknowledge and agree that:

• Conversation data, including any questions, requests, or information you provide, may be retained and used to train, evaluate, and improve the performance and accuracy of the Conversation Assistant model.
• Conversation data is handled with the same level of care as other personal information collected under this Policy.
• We do not use conversation data to identify you personally beyond what is necessary to provide and improve the Services.

We encourage you to avoid sharing sensitive personal information (such as payment details, passwords, or government identification numbers) through the Conversation Assistant.

How We Use Your Personal Information

• Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, send notifications related to your account and transactions, create and manage your account, arrange for shipping, and facilitate returns and exchanges.

• AI Feature Improvement. We use image data from the Virtual Try-On feature and conversation data from the AI Conversation Assistant to train and improve these models, ensuring more accurate and personalised results for all users.

• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.

• Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.

• Communicating with You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and Services (including to remember your actions and preferences) and to run analytics and better understand user interaction with the Services.

We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or become unavailable.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy, including:

• Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• AI service providers, including Fashn.AI, who process image data to provide the Virtual Try-On feature.
• Business and marketing partners, including Shopify, to provide services and advertise to you.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• Within our corporate group, in our legitimate interests to run a successful business.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of their information.

Your Rights and Choices

Depending on your location, you may have certain rights with respect to your personal information, including the right to access, correct, or delete personal information we hold about you, or to withdraw consent where processing is based on consent (such as the use of your VTO images for model training). To exercise any of these rights, please contact us using the details below.

Contact Us

For questions or concerns about this Privacy Policy or our privacy practices, or to request deletion of your Virtual Try-On images or conversation data, please contact us at:

Langerhans Pharmacy www.langerhanspharmacy.com